No, it is not possible to change an order once it has been placed. Please carefully check your items,
shipping address and payment details before completing your purchase.

No, orders cannot be cancelled once they have been placed. Please review your items and details carefully before completing your purchase.

Please check your spam/junk folder first.
If it is not there, reach out to us with your full name and email address you used to order so we can resend it.

We currently ship to:
● Afghanistan
● Albania
● Algeria
● Andorra
● Argentina
● Aruba
● Australia
● Azerbaijan
● Azores
● Bahrain
● Bangladesh
● Belarus
● Belgium
● Bosnia and Herzegovina
● Brazil
● Bulgaria
● Burkina Faso
● Cameroon
● Canary Islands
● Chile
● China (excl. Hong Kong and Macau)
● Colombia
● Costa Rica
● Cyprus
● Denmark (excl. Faroe Islands and Greenland)
● Dominican Republic
● Germany
● Ecuador
● Egypt
● Estonia
● Ethiopia
● Faroe Islands
● Philippines
● Finland
● France (incl. Corsica and Monaco)
● Georgia
● Ghana
● Gibraltar
● Greece
● Greenland
● Guernsey
● Hungary
● Hong Kong
● Ireland
● Iceland
● India
● Indonesia
● Iran
● Iraq
● Italy (excl. San Marino and Vatican City)
● Ivory Coast
● Jamaica
● Japan
● Jersey
● Jordan
● Cambodia
● Canada
● Qatar
● Kazakhstan
● Kenya
● Kyrgyzstan
● Laos
● Latvia
● Lebanon
● Lesotho
● Liechtenstein
● Lithuania
● Luxembourg
● Macao
● Madagascar
● Malawi
● Malaysia
● Maldives
● Mali
● Malta
● Morocco
● Martinique
● Mauritius
● Mauritania
● Mexico
● Moldova
● Monaco
● Mongolia
● Montenegro
● Montserrat
● Mozambique
● Myanmar
● Namibia
● Nepal
● Netherlands
● New Zealand
● Nicaragua
● Niger
● Nigeria
● North Korea
● North Macedonia
● Norway
● Oman
● Pakistan
● Palestine
● Panama
● Papua New Guinea
● Paraguay
● Peru
● Poland
● Portugal
● Puerto Rico
● Romania
● Russia
● Rwanda
● Saint Barthelemy
● Saint Helena
● Saint Kitts and Nevis
● Saint Lucia
● Saint Martin
● Saint Pierre and Miquelon
● Saint Vincent and the Grenadines
● Samoa
● San Marino
● Sao Tome and Principe
● Saudi Arabia
● Senegal
● Serbia
● Seychelles
● Sierra Leone
● Singapore
● Sint Maarten
● Slovakia
● Slovenia
● Solomon Islands
● Somalia
● South Africa
● South Korea
● South Sudan
● Spain
● Sri Lanka
● Sudan
● Suriname
● Svalbard and Jan Mayen
● Sweden
● Switzerland
● Syria
● Taiwan
● Tajikistan
● Tanzania
● Thailand
● Timor-Leste
● Togo
● Tokelau
● Tonga
● Trinidad and Tobago
● Tunisia
● Turkey
● Turkmenistan
● Turks and Caicos Islands
● Tuvalu
● Uganda
● Ukraine
● United Arab Emirates
● United Kingdom
● United States
● Uruguay
● Uzbekistan
● Vanuatu
● Vatican City
● Venezuela
● Vietnam
● Virgin Islands (British)
● Virgin Islands (US)
● Wallis and Futuna
● Western Sahara
● Yemen
● Zambia
● Zimbabwe

Orders are usually processed within 2 business day.
Delivery times depend on the destination country and the carrier.

Yes — once your order is shipped you will receive an email with your Track & Trace code.
Tracking may take up to 24 hours to update.

This is common during the first 24 hours.
Please allow the carrier some time to update the system.

Once an order has been placed, the address cannot be changed.
Please double-check your shipping details before completing your purchase.

● Return window: You have 14 calendar days from the date your parcel is delivered to start a return.

● How to request a return: Register your return via our return instructions on the website

● Return shipping costs: Unless you received an incorrect or damaged item, return shipping fees are paid by the customer.

● Item condition: Returned pieces must be clean, unworn, unwashed and in their original state, with all labels, hangtags and packaging still included.

● Proof of postage: Always keep your Track & Trace receipt. We may need this information to look into missing or delayed return shipments.

initiate your return request through:
Be sure to add the packing slip back inside the package when sending your return.

Return shipping costs: Return shipping fees are paid by the customer.

Once we receive your return, quality control may take up to 5 business days.
Refunds are then processed within 10 business days to your original payment method.

We are not able to process an exchange.
For the fastest service:

1. Return your item

2. Place a new order for the correct colour/size

Please email us immediately with your order number and photos of the item.

We will fix the issue as quickly as possible.

Contact us, we will assist you with a replacement or refund where applicable.

Please check with neighbours or your local post office first.
If the parcel doesn't turn up, email us so we can investigate.

We accept all major payment methods depending on your region, including:

● Visa

● Mastercard

● Bancontact

● Shop Pay

● Google Pay

● American Express

● Union Pay

No — you can checkout as a guest.
However, creating an account allows you to track orders and access your order history easily.

Email: info@eliracollection.com
We typically respond within 48 hours on business days.